The most easy way to help you; when you are facing a problem and need our support; just give us a call. We like to help. You can reach us on +31 40 30 400 80 during CET 8.00 hr and 21.00 hr.
Any problem that seems more complex, or involves a lot of data, or you just like to handle it by mail; send it to us. We will reply right away. Our 24/7 mailadress is tech@tncbio.com.
In special culture experiments, with complex variables you might need someone with XerumFree™ experience on site. No problem; but our response might take a bit longer...
We started the FAQ's, directions for use, certificates of analysis and application info, it will soon be available via the menu on the left.
Most support we deliver is free of charge; we do, as-much-as-you-do, want tangible results while using XerumFree™ so every one using XerumFree™ can count on our support for free.
In some rare cases we can decide differently while discussing the case with you; in every case we will make sure to help you out.
On top you have the possibility to get support from the distributor you bought XerumFree™, we have selected them knowing they are able to support you.
You can use either one of the above mentioned ways or fill out a contact form here.
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